Privacy Policy

Splendaura by Aditi Agrawal Privacy Policy
Last updated: [30 Aug 2024]
This Privacy Policy describes how Splendaura by Aditi Agrawal ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.splendaura.co.uk (the "Site") or otherwise interact with us (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on the Site, and we will update the "Last updated" date. Where required by law, we will take additional steps to notify you.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from you from various sources over the past 12 months. The information we collect varies depending on how you interact with us. In addition to the uses specified below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce our terms, and protect the Services and our rights.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to any information that identifies, relates to, describes, or can be associated with you.
1. Information We Collect Directly from You:
* Basic contact details: name, address, phone number, email.
* Order information: name, billing address, shipping address, payment confirmation, email, phone number.
* Account information: username, password, security questions.
* Shopping information: items viewed, added to the cart, or wishlist.
* Customer support information: details provided in communications with us.
2. Some features of the Services may require you to provide certain information. Choosing not to provide this information may prevent you from accessing certain features.
3. Information We Collect through Cookies:
* We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details like how you access and use our Site, device information, browser information, your network connection, IP address, and other interaction data.
4. Information We Obtain from Third Parties:
* Service Providers: Companies that support our Site and Services, such as Shopify.
* Payment Processors: They collect payment information to process your transactions.
* Online Tracking: We or our partners may collect certain information using technologies like pixels, web beacons, cookies, etc., when you interact with our Site or advertisements.
5. Any information obtained from third parties will be treated according to this Privacy Policy.
How We Use Your Personal Information
* Providing Products and Services: To process payments, fulfill orders, send notifications about accounts or transactions, manage your account, and facilitate returns and exchanges.
* Marketing and Advertising: To send marketing and promotional communications and show advertisements. This includes tailoring advertising based on your interactions with our Site and other websites.
* Security and Fraud Prevention: To detect, investigate, or act on potential fraudulent, illegal, or malicious activities. Ensure your account credentials are secure, and notify us if you believe your account has been compromised.
* Communications: To provide customer support and improve our Services.
Cookies
We use Cookies on our Site to enhance and improve our Services, remember preferences, and run analytics. For more about Cookies, see Shopify's cookie policy at https://www.shopify.com/legal/cookies. You can adjust your browser settings to manage cookies, but doing so may affect your experience with our Services.
How We Disclose Personal Information
We may disclose your personal information under the following circumstances:
* Service Providers: Vendors performing services on our behalf (e.g., payment processing, data analytics, customer support).
* Business and Marketing Partners: To provide and advertise services.
* Affiliates: Within our corporate group to manage our business.
* Legal Compliance and Business Transfers: To comply with legal obligations or in connection with business transactions (e.g., mergers, bankruptcy).
We have disclosed the following categories of personal information over the past 12 months:
* Identifiers (e.g., contact details and order information)
* Commercial information (e.g., order history, shopping data)
* Internet or other network activity (e.g., Usage Data)
We do not use or disclose sensitive personal information to infer characteristics about you.
User-Generated Content
If you post content in public areas of the Services, it will be publicly accessible. We are not responsible for the privacy of any information you choose to make public.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of such websites. Review their policies before sharing any personal information.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe your child has provided us with their personal information, please contact us to have it removed.
Security and Retention of Your Information
While we take measures to protect your information, no system is completely secure. Do not use unsecure channels to send sensitive information. We retain personal information based on various factors, including legal obligations and the necessity to maintain your account.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, delete, or correct your data. You may also have the right to object to or restrict certain processing, withdraw consent, or appeal a decision. To exercise these rights, contact us using the details provided below.
We will not discriminate against you for exercising these rights, and we may need to verify your identity before processing your request.
Complaints
If you have complaints about our processing of your personal information, please contact us. If you are unsatisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.
International Users
We may transfer, store, and process your information outside your country, including in the United Kinddom. If we transfer your information out of Europe, we rely on appropriate safeguards, such as standard contractual clauses.
Contact
If you have any questions about our privacy practices or this Privacy Policy, please contact us at [+44 7718698556].